Shipping

All items are sent via Royal Mail unless an alternative is organised by the customer. Items from the shop are shipped within 1-3 working days. Rings made to commission work will be posted when complete which will be communicated directly with the customer.

UK orders are posted with the Royal Mail with First class Signed For which has an estimated delivery of 1-3 business days.

International orders are sent either International Tracked with the Royal Mail or with DPD. Please allow up to 2 weeks for international postage. Customers outside the UK are responsible for any import tax or additional requirements. If you have any questions about your countries regulations please contact your local customs office.

Hilfreich Jewellery cannot be responsible for any items lost by any shipping companies.

Return policy 

I do not accept returns on custom jewellery as each piece is made to the customer's specification on size and design. Finger measuring tools are readily available so please be sure to measure your size correctly. Non-commission items can be exchanged within 30 days of purchase but please check your finger size in advance to avoid sizing problems. I am happy to answer any questions and advise you on sizing. If you choose to exchange an item you will be responsible for delivery costs when sending an item back to me and for the return.


Any questions -please email me at wilhelmina_h@hotmail.co.uk